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Electric Scooter NZ Warranty, Returns & Legal - Storm Rides

PRODUCT WARRANTY, RETURNS & LEGAL

Obtain Group Limited also known by the brand name ‘Storm Rides’ and the shortened version ‘Storm’ provides the following limited warranties for all new Storm Rides Electric Scooters:

ELECTRIC MOTORS

·         Free from defects in material and workmanship for 1 year from original retail purchase.

·         Motor warranty will be voided if the motor is opened and modified by the customer. Any motor maintenance should be performed by an Obtain Group Certified Technician.

·         In the instance of any malfunction or damage please contact Obtain Group Ltd for technical support.

FRAME

·         Free from structural defects in material and workmanship for 1 year from original retail purchase.

·         Warranty does not cover damage caused by impact damage, misuse, cross threading, or other damage caused by attempted repair by unauthorised service personal.

BATTERY

·         Free from defects in material and workmanship for 1 year from original retail purchase.

PARTS / COMPONENTS

·         Free from defects in material and workmanship for 1 year from original retail purchase.

These warranties do not apply to parts or components subject to normal wear and tear (e.g. tyres, tubes, cables, foot-pad, brake pads).

Further, these warranties do not apply where:

·         The Scooter has been used otherwise than in accordance with the instructions set out in the manual.

·         The Scooter has not been maintained in accordance with the user manual.

·         The Scooter has been used for an activity that is not consistent with the intended use of the Scooter.

·         Any modifications or repairs have been made, unless approved and authorised by Obtain Group Limited.

·         Proof of purchase is not available.

Where warranty conditions are met, defective Scooters or components will be repaired or replaced at Obtain Group Ltd’s discretion.

These warranties do not detract from the guarantees under the Consumer Guarantees Act 1993. All other conditions or warranties, which might otherwise be implied by statute or common law, are expressly excluded to the maximum extent permitted by law.

WARRANTY CLAIM  AND RETURNS PROCEDURE

All warranties must be registered on the Website or physical registration card mailed to Obtain Group Ltd with purchase invoice number quoted to validate your warranty.
You must have the proof of the purchase date to make a warranty claim.

·         If you purchased the bike from a Dealer or Partner, please contact Obtain Group Ltd in the first instance. Obtain Group Ltd will then liaise with the Dealer / Partner if necessary regarding your warranty claim.

·         If you purchased the Scooter directly from Obtain Group Ltd, please contact Obtain Group Ltd in New Zealand by emailing full details to: info@stormrides.nz

·         You must have the original proof of purchase receipt to make a warranty claim.

·         You may be asked to provide photographic evidence of the defect and/or to quote serial numbers from defective parts where visible.

·         You must allow an Obtain Group Ltd Representative, such as a Dealer or Partner of Obtain Group Ltd's selection to inspect the Scooter for the purpose of assessing your warranty claim.

·         If your warranty claim is accepted you will be issued with a warranty approval number. This number must be retained.

·         If your warranty claim is accepted, Obtain Group Ltd will, at its sole election, repair or replace at no charge the product or component that is proven to be defective, provided that the defective product or component is returned to Obtain Group or the dealer (as applicable).

DISCLAIMER

All information in this publication is based on the latest production information available at the time of the last version release. Obtain Group Ltd reserves the right to make changes at any time without notice.

OWNER RESPONSIBLE FOR SAFE USE

The user manual / website contains recommendations on the safe use of Storm Rides Electric Scooters. As the owner it is your responsibility to ensure that any person using the Scooter is physically capable of doing so, and that their use of the Scooter complies with the recommendations in this website. If you will be using the Scooter in a place of work, you must ensure that your use complies with any relevant safety legislation.

Obtain Group Ltd disclaims any and all responsibility for any personal injury or property damage which may occur as a result of improper or unsafe use of a Storm Rides Electric Scooter. 

USE CASES

Obtain Group Ltd interprets that the Storm Cruiser, Cruiser S, and Storm Mini electric scooters fit within the guidelines of the Mobility Device category of NZTA as stated here: https://www.nzta.govt.nz/vehicles/vehicle-types/low-powered-vehicles/mobility-scooters/ however Obtain Group Ltd disclaims any and all responsibility or liability for any illegal use and makes no claim as to the certainty or reliability of the legality of use of a Storm Electric Scooter of any type or model in any circumstance or use case, the individual owner accepts full responsibility for ensuring the legality of their use of any product sold by Obtain Group Ltd. Legislative changes, classification changes, or re-definitions of vehicle classes or appropriateness for vehicle classes are outside of the control of Obtain Group Ltd and therefore it is understood that Obtain Group Ltd is not liable in any such case.

**NZTA are considering re-classifying all Storm Scooters from Mobility to LA Moped (requires driver licence and rego) - please consider that before purchasing**

MAXIMUM LIABILITY

To the maximum extent permitted by law, Obtain Group Ltd’s maximum liability in contract, tort, equity, statute, regulation or otherwise for any loss, damage or injury directly or indirectly resulting from any defect in, or non-compliance of, or use of, a Storm Rides Electric Scooter or any other product or service sold, rented, leased or otherwise provided by Obtain Group Ltd, will not in aggregate exceed the price (excluding GST) for the product i.e. a single electric scooter unit that caused the loss, damage or injury.