E-Scooter Servicing You Can Rely On
NZ's trusted experts in Electric Scooter repair – from tyre changes, servicing and other quick fixes to full overhauls.
Storm Rides has been importing, selling, and servicing e-scooters for a decade — we’re here to keep you moving. Whether it’s a routine check-up, a tricky electrical fault, upgrades or parts replacements, our dedicated and experienced service team has your back.
Book your service now by filling in the Service Booking Form here, or contact us for support on Web Chat here, or send us an Email Us: support@stormrides.nz
Same Day Tyre Change GUARANTEED - when pre-booked
HOW TO BOOK
To book your service or repair online use the Service Web Form Here.
Please fill out all necessary details, and someone from the team will get back to you and confirm your booking. As well as the time frame.
Storm Rides runs a dedicated workshop and servicing centre located at our head office in Auckland.
We also have pre approved repair partners around the country. We will also often work with a local provider near you if feasible - our goal is to get you back riding as quickly as possible.
Ready to Book!? - Service Web Form Here
Why Storm Rides has the Best E Scooter Servicing and Workshop in Auckland (and service partners nationwide!)
Auckland’s largest and longest running E Scooter Workshop - we’re a full-service workshop with one goal: making sure your ride stays safe, smooth, and fun. With nationwide support, brand expertise, and a massive parts inventory, we take the hassle out of servicing.
- NZ-owned and operated
- 10+ years of repair experience
- All Major E Scooter Brands Expertly Serviced including Kaabo, InMotion, Fiido, Gyroor, Teverun, Segway, Surron, HoneyWhale, Sealup, Dualtron, Xiaomi, and more…
- Full parts stock (on brands we import) for fast repairs
- Friendly, expert tech team
- Fair, competitive pricing
- Auckland workshop + NZ wide partners
Storm Rides runs a dedicated workshop and servicing centre located at our head office in Auckland.
We also have pre approved repair partners around the country. We will also often work with a local provider near you if feasible - our goal is to get you back riding as quickly as possible.
What We Can Help With
We handle everything from tune-ups to total rebuilds. Common services include:
- Tyre/tube replacement
- Brake repair, bleeds and adjustments
- Battery testing and replacement
- Motor/controller diagnostics
- Deck or stem issues
- Safety checks
- Wiring faults & repairs
- Firmware updates and software resets
- Suspension checks
- Insurance Quotes
- Custom parts fitting (seats, lights, throttles)
Not sure what’s wrong? Send us a video or photo — we’ll help diagnose it before you bring it in.
Service Packages
Our E Scooter servicing workshop offers several convenient options.
Our hourly rate is $99 per hour if you purchased your scooter from us, or $109 if not.
Minimum time is 30 minutes.
Below we can quote estimated time, with parts and consumables being extra, when we custom quote a job we can give an estimate of consumables etc. or it is estimateable i.e. Labour + Tyre.
Diagnostics - figure out what’s up with your ride and give you a fair quote:
30 mins Labour
Professional diagnostic investigation of your e scooter issue. Whether it is an error code or a strange noise or vibration, one of our expert technicians will review / test / diagnose and provide a clear transparent quote for repair. 30 mins is the minimum charge and hopefully all we will need, however a more complex issue may take more time. We will let you know as soon as we know. Typically we can tell within the first 30 min block what kind of further dismantling and investigation will be required.
Puncture Repair - an absolute specialty, we turn these around Same Day Guaranteed*
30-60 mins Labour
We change e scooter tyres every day. The goal is always to get you back riding ASAP!. We even guarantee same day tyre change when pre-booked. When you pre book including your scooter make and model we will advise if we don’t have the tyre and can’t get it in time - usually only the case when it is not a scooter we sell. Otherwise we will almost always have it. Most tyres can be sorted within 30 mins,(per tyre), some take a bit more wrestling and elbow grease and could take up to 60 mins. If we know what scooter it is and there is no other factor, like a bent rim, then we can let you know what to expect. As you would expect tyre cost is additional per tyre used.
Ready to Book!? - Service Web Form Here
E Scooter ‘WOF’ $39 fixed fee, takes about 15-20 mins
(general peace of mind check, not a legal requirement 👍)
One of our highly experienced team will give your scooter a once over and test ride. This is ideal for a quick safety check, a basic inspection check of something you have bought second hand. Popular choice for parents for their kids scooters, or if you ride infrequently and aren’t likely to notice slow degradation in parts like brakes etc. Handy if there is no specific issue but you just want an experienced rider to give it a once over and let you know if anything requires proper diagnostics or servicing.
General Service: Basic Check (from $49):
- General Safety check
- Brake cable adjustment
- Tyre pressure inspection
- Bolt tightening and overall “WOF” Check
Standard Service (from $89): (Most Popular)
- Everything in Basic
- Brake adjustments/bleeds
- Lubrication and cable tensioning
- Folding mechanism & Stem check
- Bolt check and adjustment/locktite
- Full Safety Check
Full Service (from $139):
- Everything in Standard
- Deep diagnostics
- Cleaning + reassembly
- Custom tuning (if needed)
- 10% off Tyres
Note: Pricing may vary based on model or parts — we’ll confirm everything before work begins. Costs for parts/tyres/brake pads are additional.
Priority Service available - Skip the queue for additional $49
This is at our sole discretion to approve or disapprove, we can only do this in some cases as we do want to keep it fair and we will always take into account the queue length and how long jobs have been waiting.
Ready to Book!? - Service Web Form Here
How It Works
1. Book Online: Use our easy service form to tell us what’s happening.
2. Drop Off / Send In: Bring your scooter to our Auckland workshop or ship it to us.
3. Assessment & Quote: Our team inspects and confirms the job — no surprise costs.
4. We Fix It Fast: Most repairs are done within a few working days. We’ll advise you on the ETA if busy.
5. Pick Up / Return Shipping: Choose what’s easiest for you.
Important: Storage fees apply if not collected within 7 days of completion.
Not in Auckland? No Worries.
We work with trusted service partners across NZ. Just book as normal — we’ll help route you to the closest option, or accept your scooter by courier. Return shipping is affordable and fast.
Trusted Brands, Expert Help
Our techs are skilled across all leading e scooter brands, (as well as some of the dodgier ones that market hard but hardly support)
Need Help Now?
Still unsure what you need? Just message us — we’ll talk you through your options.
Webchat
Email: support@stormrides.nz
Upload a photo or video via our Service Enquiry Form.
Ready to Book!? - Service Web Form Here
Real Feedback From Our Riders - ⭐⭐⭐⭐⭐
That’s right, even our Non-Warranty Workshop work has a 5 Str rating! Here is a sample from our verified Judgeme reviews.
Ready to Book!? - Service Web Form Here
TIME FRAME
While we will endeavour to arrange a suitable time slot for the work to be carried out, some jobs may take longer than others due to unforeseen complications creating delays. We will let you know if any such issue arises. Job estimates given are always estimated. We will always inform you when the job is completed.
FAQs
Q: Do I need to book or can I walk in?
A: Please book online — this helps us schedule and avoid delays. If you walk in, which you are welcome to do, you will need to fill in the same form or we will book you in with relevant details required and how long the may take to repair.
Q: How long does a service take?
A: Most common repairs take 2–4 working days. We’ll give you a timeline upfront. However the wait time can be up to 1-2 weeks especially at peak periods.
Q: Can you fix scooters not bought from Storm Rides?
A: Yes — we service most major brands, regardless of where you purchased it. (parts dependant)
Q: What happens if parts need to be ordered?
A: We’ll let you know and quote a turnaround time — we carry most parts locally.
Q: Can you help by video or phone before I come in?
A: Absolutely — upload photos or video when you book, or call us directly. NB: Web chat is the best as we can easily scan it for more urgent messages, whereas the answerphone can get pretty clogged at busy times.
Ready to Book? Let’s Get You Rolling Again.
Click below to schedule your service — or message us if you’re not sure what you need.
Ready to Book!? - Service Web Form Here
REPAIR, RECHARGE, ROLL !!
WARRANTY
When booking in your scooter, If you'd like to apply for a warranty claim please include this in your request. If possible please include your order number. We assess all warranty claims on a case-by-case basis, and as such our team are unable to provide an outcome to you until this process has been completed. We will get in touch with you before work takes place, unless doing so is pre-authorised. Please see our warranty policy here if you are unsure about making a claim.
Ready to Book!? - Service Web Form Here
You are welcome to drop your scooter off during our open hours - these vary Summer and Winter and are available in the Footer of this website.
Please try to book the service in before you arrive, especially if coming in on a Saturday. The team can be busy with test rides and may not be free to spend time manually checking in or discussing the job with you.
Ready to Book!? - Service Web Form Here
PICK UP
We will contact you once your job is ready for collection. If your job was freighted in, we will calculate the return freight costs (unless this is a RTB warranty claim) and invoice you for the repairs + freight before sending the scooter back.
Please Note: for in-store pick-ups, we have a storage fee of $25 Per week, one week after we notify you that your scooter is ready for collection. Booking a Service with us constitutes acceptance of this storage fee.